CAP.01CORE
Workflow engine
Runs 24/7, evaluating rules, routing tasks, sending notifications, generating documents, triggering follow-on processes. A PO over threshold holds for senior approval while routine orders pass through. The engine doesn't wait for a button click.
CAP.02CORE
Scheduled processes
Midnight price activation, payment-provider polling, daily/weekly/monthly reports, overdue-case monitoring. Background work runs on configurable intervals while the team sleeps.
CAP.03DOC
Document management
Every invoice, PO, delivery receipt, service agreement, loan-device form and shipping label stored in Azure with a unique reference. Time-limited download links via email, SMS or push. Linked permanently to the transaction it supports.
CAP.04KPI
Dashboards & reporting
Interactive charts and summary panels that refresh automatically in the background. Source definitions cache the numbers; filters scope by region, unit, period. Four tiers (site, manager, district, national) from the same framework.
CAP.05GOV
Security & audit
Access via pools and business-unit hierarchies. Role-based control. MFA. Distinct Dev / Test / UAT / Live stages. Every action logged for audit and compliance. Not a permissions matrix someone configures once. It reflects the organisation's actual structure.
CAP.06INT
Integrations & AI that do real work
Xero, Pastel, SnapScan, PayGate, Apple GSX, MobiCode, Unit4, Bookeo, email, SMS, push and Google Maps, each wired in as a workflow activity with retry, not a pass‑through script. AI integration is core capability: bespoke AI tools that pre‑process documents into workflows (the Feedem invoice processor handles ~30,000 invoices a month), and AI services called inside workflows directly (Gemini powers structured paper review in our exam‑paper system). Provider‑agnostic by design.